Business Terms & Conditions

Müllerstraße 10
14482 Potsdam

Tel.: +49 331 279 752 51

Managing Director: Ellen Wölk, Maren Wölk, Marili Werle
Registration in the commercial register
Register court: Local court Potsdam
Registration number: HRB 27948 P
VAT no: DE 300181562
Financial office Potsdam

For all contracts,  which are concluded through the online shop  (hereinafter "Shop"), between PERMETEX GmbH, Müllerstraße 10, 14482 Potsdam (hereinafter "PERMETEX") and third parties (hereinafter "Customer"), the following General Terms and Conditions shall apply exclusively in their version valid at the time of the respective order. Contractual partners for orders of goods and services (hereinafter also "offers" or "products") from the above-mentioned shop are PERMETEX and the customer. Terms and conditions of customers which deviate or contradict these general terms and conditions do not apply.

The goods and services presented in the shop are not yet a binding offer but a non-binding invitation to the customer to order these at PERMETEX. The ordering of the goods by the customer, which is done by clicking on the buttons "in the shopping basket" and by the separate clicking on the "buy now" button, represents a legally binding offer for the conclusion of a purchase contract. PERMETEX is not obliged to accept the offer of the customer. In particular, the confirmation of the receipt of the customer's order or the payment request for payment in advance does not constitute acceptance of the customer's offer, but merely documents that the customer's order has been received by PERMETEX. The contract is subject to a separate regulation only upon delivery of the ordered goods. A contract is concluded only with legal persons or with adults. The customer also confirms by accepting the terms and conditions that he is of age. Only the German language is available for conclusion of the contract.

The delivery, the item listed in our Online shop, is carried out by the parcel shipping company of the Deutsche Post through the climate-neutral shipping DHL GoGreen. The resulting shipping costs are calculated according to the gross weight (ordered goods and packaging). The delivery time within Germany is usually 2-4 business days after receipt of payment. The delivery times for international shipping depend on the respective recipient country (see dispatch list). Deliveries to third countries outside the EU may be subject to import taxes and customs duties. These taxes and charges shall be collected by the respective customs office and shall be borne by the consignee. If the ordered product cannot be delivered in a particular case, PERMETEX will immediately notify the customer thereof and will reimburse the customer for the prepaid money. In the event that delivery to the address specified by the customer outside of Germany is not possible, the customer bears the costs of the return shipment.

The prices quoted on the internet at the time of order are valid. All indicated prices of the goods and services are in Euro including the valid statutory value added tax at the time of the order without costs of packaging and dispatch and insurance. Technical alterations as well as changes in form, colour and/or weight are reserved within reasonable limits.

The customer can pay by bank transfer PayPal or cash on delivery. Payment is made in advance to the account of PERMETEX GmbH at the Berliner Volksbank after receipt of the confirmation e-mail; this contains all required payment information. Shipping is always made after receipt of payment.

Our bank account
Account holder: PERMETEX GmbH
IBAN: DE18 1005 0000 0190 5434 26
Bank: Berliner Sparkasse
Intended use: Order number + Customer number (or Name)

The payment takes place with completion of the order. If the contract is not concluded, the already paid purchase price is immediately refunded.

Until full payment of the purchase price, the delivered products remain the property of PERMETEX.

Right of revocation
You have the right to revoke this contract within 30 days without stating reasons.The period of withdrawal shall be 30 days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. In order to exercise your right of revocation, you must inform us (PERMETEX GmbH, Müllerstaße 10, 14482 Potsdam Germany, tel. +49 331 27975251, by means of a clear statement (e.g. a postal letter or e-mail) about your decision to revoke this agreement.

You can use the enclosed sample revocation form, but this is not required. In order to ensure the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this agreement, we will pay you all the payments that we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us.

For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; in no case, will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately or in any case at the latest within thirty days from the date on which you inform us of the revocation of this contract. The time limit is met if you send the goods before the end of the 30-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The right to cancel does not apply to the following kind of contracts:

Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

Please follow the care instructions and washing instructions, which can be found on the labels of the articles. Damage caused by non-compliance with the care instructions are not assumed by us.

100% protection against insects and insect bites cannot be guaranteed either by PERMETEX or any other insect protection products. 
Please observe the application instructions.
Note: Cats lack an important enzyme to degrade permethrin. Direct contact with the products should therefore be avoided.

The warranty is governed by statutory provisions.
The liability of PERMETEX is excluded, except for the liability for damages due to infringement of such contractual obligations, which are indispensable for the achievement of the purpose of the contract (cardinal obligations), due to faulty products according to the Product Liability Act, from injury to life, body or health, based on a negligent breach of duty by PERMETEX or an intentional or negligent breach of duty by a legal representative or vicarious agent of PERMETEX and other damages resulting from a gross negligent breach of duty by PERMETEX or a deliberate or grossly negligent breach of duty by a legal representative or vicarious agent of PERMETEX.

PERMETEX points to links to other sites on the Internet. For all these links: PERMETEX expressly declares that it has no influence on the design and contents of the linked pages. Therefore, it hereby expressly dissociates itself from all contents of all linked pages of third parties on and does not adopt these contents as its own.  This declaration applies to all displayed links and to all contents of the pages to which links lead.

All images used are the property of PERMETEX. Use by third parties is subject to written approval.

Should one or more provisions of these General Terms and Conditions be invalid, this shall not invalidate the entire contract. The invalid regulation is replaced by the relevant legal regulation. 
German law applies to the conclusion and execution of all contracts. The validity of the UN purchase law is excluded. The court is Potsdam.

Online dispute resolution pursuant to Article 14 para. 1 of the ODR Regulation: The European Commission provides an online dispute resolution platform (OS), which can be found at

Current as of: 01.01.2019