Return Instructions



All items purchased from permetex.de can be returned within 30 days.

RIGHT OF REVOCATION

You have the right to revoke this contract within 30 days without stating reasons.The period of withdrawal shall be 30 days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. In order to exercise your right of revocation, you must inform us (PERMETEX GmbH, Müllerstaße 10, 14482 Potsdam Germany, tel. +49 331 27975251,  service@permetex.de) by means of a clear statement (e.g. a postal letter or e-mail) about your decision to revoke this agreement.
 You can use the enclosed sample revocation form, but this is not required. In order to ensure the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

The right to cancel does not apply to the following kind of contracts:

Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

REFUND OF THE PURCHASE PRICE 

Please note that between the receipt of your return and the refund of the purchase price 10 to 14 days may pass. After we have received your return, we will inform you by e-mail about the credit to be made. If the recipient of the article stated in the order does not agree with the buyer of the goods, the amount invoiced is always refunded to the buyer or account holder.

The refund will be in the same currency as the purchase. Possible losses due to currency fluctuations are not reimbursed.

RETURN FROM THE RESPECTIVE SUPPLIER COUNTRY

We would like to point out that shipping costs will not be reimbursed in case of return.

For further information on the right to return, please refer to our General Terms and Conditions. 

For additional information or further questions, please contact our Customer Service.