Cancellation Policy



RIGHT OF REVOCATION
You have the right to revoke this contract within 30 days without stating reasons. The period of withdrawal shall be thirty days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. In order to exercise your right of revocation, you must inform us (PERMETEX GmbH, Müllerstaße 10, 14482 Potsdam Germany, tel. +49 331 27975251, service@permetex.de) by means of a clear statement (e.g. a postal letter or e-mail) about your decision to revoke this agreement.
 You can use the enclosed sample revocation form, but this is not required.
In order to ensure the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

CONSEQUENCES OF REVOCATION
If you revoke this agreement, we will pay you all the payments that we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; in no case, will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately or in any case at the latest within thirty days from the date on which you inform us of the revocation of this contract. The time limit is met if you send the goods before the end of the 30-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The right to cancel does not apply to the following kind of contracts:

Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.